ivanacosmeticsinternational.com takes great pride in offering a safe and secure online shopping experience.

Merchant business return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an Accept or Agree for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email. Ivana Cosmetics Supply believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• No cancellations are entertained for those products that the Ivana's marketing team has obtained on special occasions like Pongal,
  Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. The amount paid by you (if it is a prepaid order) would be refunded to you and should reflect in your account in 7-10 days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@ivanacosmeticsinternational.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@ivanacosmeticsinternational.com.

We Protect Your Personal Information

Ivana respects and protects your privacy. We will never rent or sell your personal information to anyone.

Thanks for shopping with confidence!

Have questions? Ivana Cosmetics Contact Us is always happy to help!